Publication details [#61628]

Patterson, Anne and Rachel Fyson. 2016. ‘I was just gobsmacked’: Care workers’ responses to BBC Panorama’s ‘Undercover Care: The Abuse Exposed’; invoking mental states as a means of distancing from abusive practices. Discourse & Society 27 (6) : 607–623.
Publication type
Article in journal
Publication language
Language as a subject
Place, Publisher


It is shown how care worker constructions of ‘shock’ and ‘disbelief’ and invocation of (appalled) mental states vis-à-vis the misuse of learning disabled adults in residential care, revealed by the BBC Panorama program ‘Undercover Care: The Abuse Exposed’, serve to distance themselves (as 'insiders') from the maltreatment.