Publications

Publication details [#61683]

Rampton, Ben and Johanna Woydack. 2016. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Language in Society 45 (5) : 709–732.

Publication type

Article in journal

Publication language

English

Keywords

agency | multilingualism | script | telephone conversation | workplace conversation

Place, Publisher

Cambridge University Press

Journal WWW

journals.cambridge.org/

Annotation

This paper links lenghty ethnography with transcontextual inquiry of calling script making, diffusion and uptake. It discloses quite some collective and individual agency in text-adaptation processes, and renders a more nuanced image of call centre work.