Publication details [#61769]

Presbitero, Alfred. 2016. Cultural intelligence (CQ) in virtual, cross-cultural interactions: Generalizability of measure and links to personality dimensions and task performance. International Journal of Intercultural Relations 50 : 29–38.
Publication type
Article in journal
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Place, Publisher


This study underlines cultural intelligence (CQ)'s relevance as skill in cross-cultural virtual Philippine call center communication. The four-factor CQ model (behavioral, motivational, cognitive, and metacognitive CQ) is backed with minor adaptations for a virtual context and CQ is positively linked to experience receptivity and extraversion (personality traits) and supervisor’s task performance evaluations.