Publication details [#61828]

Ly, Annelise. 2016. Internal e-mail communication in the workplace: Is there an “East-West divide”? Intercultural Pragmatics 13 (1) : 37–70.
Publication type
Article in journal
Publication language
Place, Publisher
De Gruyter


This paper explores how Western employees phrase three varied speech acts (request, comment, and dissent) in internal work e-mails to their Asian colleagues, and how the latter perceive them as regards politeness, kindness, and lucidity. Results debate is partly settled in the continuing East-West politeness discussion.