Publications
Publication details [#61936]
Goethals, Patrick. 2016. Multilingualism and international tourism: a content- and discourse-based approach to language-related judgments in web 2.0 hotel reviews. Language and Intercultural Communication 16 (2) : 235–253.
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Routledge
Annotation
This corpus-based study debates German-, French- and Spanish-speaking tourists' language experiences during web review writing esp. on hotels in Dutch-speaking Flanders (Belgium). French- and Spanish-speaking tourists more explicitly emphasize their ‘ethnolinguistic face’ than German-speaking tourists. Spanish-speaking tourists are at the most positive pole, French-speaking ones at the most negative one. Mother tongue or international link language use (by default, English) are functionally distinct options; English use may even entail face-threats. Comparison of data with staff-linked evaluation and hotel ratings, reveals the particular and independent role of language in hotel reviews.