Publication details [#62200]

Feng, Bo, Siyue Li and Na Li. 2016. Is a Profile Worth a Thousand Words? How Online Support-Seeker’s Profile Features May Influence the Quality of Received Support Messages. Communication Research 43 (2) : 253–276.
Publication type
Article in journal
Publication language
Place, Publisher
SAGE Publications


This experiment explored how cyberspace support-seekers’ use of cues to personal identity in their user profile affects the degree of person-centeredness and politeness in others’ responses to their support-seeking postings. It is found that support-seekers whose user profile comprised a portrait picture and a first name ID tended to obtain more person-centered and more polite support messages than support-seekers whose user profile did not comprise those personal identity cues.