Publication details [#63265]

Stokoe, Elizabeth H. and Rein Sikveland. 2017. Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences. Discourse Studies 19 (4) : 449–459.
Publication type
Article in journal
Publication language
Place, Publisher
SAGE Publications


This paper explores patients’ calls to three different GP services in the U.K. Employing conversation analysis, combined with 447 call coding, it examined the role of thank you in closing sequences, centering on their timing and order in relation to service outcome.