Publications

Publication details [#63306]

Jian, Guowei and Francis Dalisay. 2017. Conversation at Work. The Effects of Leader-Member Conversational Quality. Communication Research 44 (2) : 177–197.
Publication type
Article in journal
Publication language
English
Place, Publisher
SAGE Publications

Annotation

Albeit research has made significant gains in grasping the constitutive nature of conversation in the process of organizing, its predictive effects on organizational outcomes are still uncertain. To contribute in this direction, based on social exchange theory and leader-member exchange (LMX) research, this inquiry explored the predictive effects of leader-member conversational quality (LMCQ) on employee organizational commitment (OC), and the potential interaction effects of LMCQ with LMX quality. Employing data from an online survey, this inquiry found that above and beyond communication frequency and other control variables, LMCQ is significantly associated with employee OC. More interestingly, the effects of LMCQ differ based on the level of LMX quality. These findings have important implications at both theoretical and practical levels.