Publications

Publication details [#64373]

De Stefani, Elwys. 2018. Institutional invitations to a meeting: Cold calls to bank clients. Journal of Pragmatics 125 : 180–199.
Publication type
Article in journal
Publication language
English
Place, Publisher
Elsevier

Annotation

This paper explores unsolicited telephone calls in Italian, wherein bank employees telephone existing clients to arrange a meeting at the bank and sell bank services. Employing conversation analysis, this paper explains how actions' ordering and grammatical patterns' choice are consequential for clients’ answers to institutional invitations.