Publications
Publication details [#64373]
De Stefani, Elwys. 2018. Institutional invitations to a meeting: Cold calls to bank clients. Journal of Pragmatics 125 : 180–199.
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Elsevier
Journal WWW
Annotation
This paper explores unsolicited telephone calls in Italian, wherein bank employees telephone existing clients to arrange a meeting at the bank and sell bank services.
Employing conversation analysis, this paper explains how actions' ordering and grammatical patterns' choice are consequential for clients’ answers to institutional invitations.