Publication details [#64379]

Mondada, Lorenza. 2018. Greetings as a device to find out and establish the language of service encounters in multilingual settings. Journal of Pragmatics 126 : 10–28.
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Greetings in multilingual service encounters are a practice to detect the disposable languages. Greeting sequences in openings set the language of the encounter. They may constitute the place of language negotiation. Their organization can be reflexively fitted to this aim. The lack of greetings can produce comprehension problems later on.