Publications

Publication details [#64763]

Mondada, Lorenza, Kimmo Svinhufvud and Katariina Harjunpää. 2018. The Coordinated Entry into Service Encounters in Food Shops: Managing Interactional Space, Availability, and Service During Openings. Research on Language and Social Interaction 51 (3) : 271–291.

Publication type

Article in journal

Publication language

English

Keywords

face-to-face interaction | greeting | institutional context | sequential organization | service encounter

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This study explores service encounter openings in food shops. It adds to the general comprehension of openings of face-to-face meetings by pointing out the systematic multimodal and sequential organization of sighting, gazing, greeting, walking, and moving into the reason for the meeting.