Publications

Publication details [#65026]

Ho, Victor. 2018. Exploring the effectiveness of hotel management's responses to negative online comments. Lingua 216 : 47–63.

Publication type

Article in journal

Publication language

English

Keywords

comment | hotel reservation | manager | response | website

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

This inquiry distinguishes the linguistic strategies and resources that feature the review response genre, hotel management's replies handling negative comments posted by malcontent customers on travel websites.