Publications

Publication details [#65405]

O'Halloran, Kay L., Marine Riou, Stephen Ball, Austin Whiteside, Teresa A. Williams and Judith Finn. 2018. Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest. Discourse Studies 20 (5) : 666–687.

Publication type

Article in journal

Publication language

English

Keywords

discourse | disease terminology | health | patient | telephone conversation

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper explores crisis ambulance calls made by lay callers for patients found to be in cardiac arrest when the paramedics appeared. Employing conversation analysis, it examined the paths of calls in which callers pre-empted a reason-for-the-call.