Publications

Publication details [#65889]

Asmuss, Birte, Johanna Ruusuvuori, Pentti Henttonen and Niklas Ravaja. 2019. Complaining About Others at Work. Research on Language and Social Interaction 52 (1) : 41–62.
Publication type
Article in journal
Publication language
English
Keywords
complaining | institutional context | interaction | interview | manager | workplace conversation
Language as a subject
Danish | Finnish
Place, Publisher
Routledge
Journal WWW
www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper explores the interactional work necessary to submit a complaint about nonpresent third parties in debates between employees and their manager. Complaint legitimation is jointly handled as a managerial task. Data are in Finnish and Danish with English translation.