Publications

Publication details [#66306]

Norrby, Catrin, Camilla Wide, Jenny Nilsson and Jan Lindström. 2019. Task-Completing Assessments in Service Encounters. Research on Language & Social Interaction 52 (2) : 85–103.
Publication type
Article in journal
Publication language
English
Keywords
assessment | institutional context | interaction | request | service encounter | task-dependency of processing
Language as a subject
Swedish, Finland | Swedish, Sweden
Place, Publisher
Routledge

Annotation

This inquiry explores positive low- and high-grade evaluations in service encounters between customers and salespersons conducted in Swedish and recorded in Sweden and Finland. Data are in Sweden Swedish and Finland Swedish with English translations.