Publications

Publication details [#66318]

Pander Maat, Henk L.W., Tessa Van Charldorp and M.L.C. Marloes Herijgers. 2019. Human-human-computer triads in institutional encounters. Journal of Pragmatics 150 : 1–16.
Publication type
Article in journal
Publication language
English
Keywords
consulting | human communication | human-machine conversation | institutional context | interaction | participation framework | triadic interaction | turn-taking
Place, Publisher
Elsevier
Journal WWW
www.sciencedirect.com/web-editions

Annotation

This articme proposes an assay of human-human-computer triads (HHC triads) in institutional settings, more specifically of the manner in which advisor, customer and computer cooperatively produce the maximum loan amount in mortgage orientation consultations (MOCs).