Publication details [#66406]

Antaki, Charles and Steven Bloch. 2019. The Pivot Point between Problem Presentation and Advice in a Health Helpline Service. Applied Linguistics 40 (4) : 699–716.
Publication type
Article in journal
Publication language
Place, Publisher
Oxford University Press


This paper explores interactions between callers to a health helpline and specialist nurses. Helpline call-takers must evaluate the fit moment to move from listening to the caller's problem to offering them the fit service.