Publications

Publication details [#66866]

Kevoe-Feldman, Heidi. 2019. Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research. Research on Language and Social Interaction 52 (3) : 227–240.

Publication type

Article in journal

Publication language

English

Keywords

conversational analysis | emergency conversation | emergency service call center | language | social interaction

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

The publications reviewed for this paper address the problem of how specific practices of talk embody or connect with specific identities and institutional tasks. This paper illustrates the significant research themes by scholars who explore the interaction between callers and call takers in emergency call centers.