Publication details [#66866]

Kevoe-Feldman, Heidi. 2019. Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research. Research on Language and Social Interaction 52 (3) : 227–240.
Publication type
Article in journal
Publication language
Place, Publisher


The publications reviewed for this paper address the problem of how specific practices of talk embody or connect with specific identities and institutional tasks. This paper illustrates the significant research themes by scholars who explore the interaction between callers and call takers in emergency call centers.