Publications

Publication details [#67117]

Kevoe-Feldman, Heidi. 2019. Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research. Research on Language & Social Interaction 52 (3) : 227–240.

Publication type

Article in journal

Publication language

English

Keywords

emergency conversation | emergency service call-center | language use | social interaction

Language as a subject

English, American

Place, Publisher

Routledge

Annotation

This paper illustrates the significant research themes by scholars who explore the interaction between callers and call takers in emergency call centers and considers directions for future research that contributes to theory and practice. Data are in American English.