Publications

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Fernández Amaya, Lucía and María de la O Hernández López. 2019. What makes (im)politeness for travellers? Spanish tourists’ perceptions at national and international hotels. Journal of Politeness Research 15 (2) : 195–222.
Liu, Donghong and Hong Wang. 2019. Cultural Values Are Communicated: How Hotel Introductions Persuade. Journal of Intercultural Communication Research 48 (1) : 35–51.
Gregori-Signes, Carmen and Miguel Fuster-Márquez. 2018. Persuading consumers: The use of conditional constructions in British hotel websites. Discourse & Communication 12 (6) : 587–607.
Ho, Victor. 2018. Exploring the effectiveness of hotel management's responses to negative online comments. Lingua 216 : 47–63.
Ho, Victor. 2017. Giving offense and making amends: How hotel management attempts to manage rapport with dissatisfied customers. Journal of Pragmatics 109 : 1–11.
Goethals, Patrick. 2016. Multilingualism and international tourism: a content- and discourse-based approach to language-related judgments in web 2.0 hotel reviews. Language and Intercultural Communication 16 (2) : 235–253.
Mos, Maria, Naomi Kamoen and Willem F.S. Dekker. 2015. A hotel that is not bad isn’t good. The effects of valence framing and expectation in online reviews on text, reviewer and product appreciation. Journal of Pragmatics 75 : 28–43.
Blue, George M. and Minah Harun. 2002. Hospitality language as a professional skill. English for Specific Purposes 22 (1) : 73–91.
Hoeppner, Wolfgang and Katharina Morik. 1983. Was haben Hotels, Strassenkreuzungen und Fische gemeinsam? Mit HAM-ANS spricht man darüber.