Publications
Hernández-López, María de la O. 2019. What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews. Pragmatics and Society 10 (2) : 177–204.
Lai, Xiaoyu. 2019. Impoliteness in English and Chinese online diners’ reviews. Journal of Politeness Research 15 (2) : 293–322.
Yuan, Rui. 2019. A critical review on nonnative English teacher identity research: from 2008 to 2017. Journal of Multilingual and Multicultural Development 40 (6) : 518–537.
Akbari, Alireza. 2018. Translation quality research. A data-driven collection of peer-reviewed journal articles during 2000–2017. Babel 64 (4) : 548–578.
Al-Ali, Mohammed N. 2018. A genre-pragmatic analysis of Arabic academic book reviews (ArBRs). Pragmatics 28 (2) : 159–183.
Qian, Yubin. 2018. A contrastive study on mitigation of criticism in English and Chinese book reviews. Revista Española de Lingüística Aplicada 31 (1) : 408–430.
Du Plessis, Theo. 2017. Language Policy Evaluation and Review at the University of the Free State. Language Matters: Studies in the Languages of Africa 48 (3) : 4–24.
Ho, Victor. 2017. Achieving service recovery through responding to negative online reviews. Discourse & Communication 11 (1) : 31–50.
Ho, Victor. 2017. Giving offense and making amends: How hotel management attempts to manage rapport with dissatisfied customers. Journal of Pragmatics 109 : 1–11.
Ford, Cecilia E. and Joshua Raclaw. 2017. Laughter and the management of divergent positions in peer review interactions. Journal of Pragmatics 113 : 1–15.
Virtanen, Tuija. 2017. Adaptability in online consumer reviews: Exploring genre dynamics and interactional choices. Journal of Pragmatics 116 : 77–90.
Goethals, Patrick. 2016. Multilingualism and international tourism: a content- and discourse-based approach to language-related judgments in web 2.0 hotel reviews. Language and Intercultural Communication 16 (2) : 235–253.
Milota, Megan. 2014. From “compelling and mystical” to “makes you want to commit suicide”: Quantifying the spectrum of online reader responses. Scientific Study of Literature 4 (2) : 178–195.
Trinch, Shonna L. 2014. De-authorizing rape narrators: Stance, taboo and privatizing the public secret. Journal of Language Aggression and Conflict 2 (2) : 204–225.