Publications
Lau, Yih-Long and Su-Hie Ting. 2016. Generic analysis of bakery service encounters in Malaysia. International Journal of Language and Culture 3 (2) : 280–311. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
Lam, Phoenix W.Y. 2013. Interdiscursivity, hypertextuality, multimodality: A corpus-based multimodal move analysis of Internet group buying deals. Journal of Pragmatics 51 (1) : 13–39. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
Clark, Colin, Trevor Pinch and Paul Drew. 2003. Managing prospect affiliation and rapport in real-life sales encounters. Discourse Studies 5 (1) : 5–32. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
Pinch, Trevor, Colin Clark and Paul Drew. 1994. Managing customer 'objections' during real-life sales negotiations. Discourse & Society 5 (4) : 437–462. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)