Publications

Found 133 recordsSort by Active filters:
Bresin, Agnese. 2019. Perceptions of address practices in Italian interregional encounters. A case study of restaurant encounters. Journal of Pragmatics 143 : 185–200.
Chan, Mei Yuit and Uma Chandra-Sagaran. 2019. Scripted communication for service standardisation? What analysis of conversation can tell us about the fast-food service encounter. Discourse & Communication 13 (1) : 3–25.
Garcés-Conejos Blitvich, Pilar, María de la O Hernández-López and Lucía Fernández-Amaya, eds. 2019. Technology Mediated Service Encounters. (Pragmatics & Beyond New Series 300). John Benjamins.
Carlos, Pablo de, Elisa Alén, Ana Pérez-González and Beatriz Figueroa. 2019. Cultural differences, language attitudes and tourist satisfaction: a study in the Barcelona hotel sector. Journal of Multilingual and Multicultural Development 40 (2) : 133–147.
Fox, Barbara and Trine Heinemann. 2019. Telescoping responses to requests: Unpacking progressivity. Discourse Studies 21 (1) : 38–66.
Fernández Amaya, Lucía and María de la O Hernández López. 2019. What makes (im)politeness for travellers? Spanish tourists’ perceptions at national and international hotels. Journal of Politeness Research 15 (2) : 195–222.
Lindholm, Camilla, Charlotta Plejert and Gunilla Jansson. 2019. The social organization of assistance in multilingual interaction in Swedish residential care. Discourse Studies 21 (1) : 67–94.
Piirainen-Marsh, Arja and Niina Lilja. 2019. Connecting the Language Classroom and the Wild: Re-enactments of Language Use Experiences. Applied Linguistics 40 (4) : 594–623.
Norrby, Catrin, Camilla Wide, Jenny Nilsson and Jan Lindström. 2019. Task-Completing Assessments in Service Encounters. Research on Language & Social Interaction 52 (2) : 85–103.
Norrby, Catrin, Camilla Wide, Jenny Nilsson and Jan Lindström. 2019. Task-Completing Assessments in Service Encounters. Research on Language and Social Interaction 52 (2) : 85–103.
Piirman, Marit, Stephen Pratt, Melanie Smith and Heli Tooman. 2019. Assessing humour use in accommodation establishments : The Estonian context. The European Journal of Humour Research 7 (3) : 63–83.
Waring, Hansun Zhang. 2019. Problematizing information-seeking Wh-questions. Language & Communication 64 : 81–90.
Christodoulidou, Maria. 2018. Consultee satisfaction in ending chats of an e-counseling service. Discourse Studies 20 (4) : 461–487.
Praet, Ellen Van, Sarah Van Hoof, July De Wilde, Pascal Rillof and Sofie Decock. 2018. Shifting multilingual strategies in a Flemish public healthcare service. Multilingua 37 (4) : 377–402.
Gagne, Christophe. 2018. Indirectness and entitlement in product requests in British service encounters. Journal of Pragmatics 133 : 1–14.
Svinhufvud, Kimmo, Lorenza Mondada and Katariina Harjunpää. 2018. The Coordinated Entry into Service Encounters in Food Shops: Managing Interactional Space, Availability, and Service During Openings. Research on Language & Social Interaction 51 (3) : 271–291.
Svinhufvud, Kimmo, Katariina Harjunpää and Lorenza Mondada. 2018. The Coordinated Entry into Service Encounters in Food Shops: Managing Interactional Space, Availability, and Service During Openings. Research on Language and Social Interaction 51 (3) : 271–291.
Harrington, Leigh. 2018. “Helping you to pay us”: Rapport management in debt collection call centre encounters. Journal of Politeness Research 14 (2) : 193–278.
Jagodziński, Piotr and Dawn Archer. 2018. Co-creating customer experience through call centre interaction: Interactional achievement and professional face. Journal of Politeness Research 14 (2) : 257–192.
Kevoe-Feldman, Heidi. 2018. The interactional work of suppressing complaints in customer service encounters. Journal of Pragmatics 123 : 102–112.
Kevoe-Feldman, Heidi and Anita Pomerantz. 2018. Critical timing of actions for transferring 911 calls in a wireless call center. Discourse Studies 20 (4) : 488–505.
Mondada, Lorenza. 2018. Greetings as a device to find out and establish the language of service encounters in multilingual settings. Journal of Pragmatics 126 : 10–28.
Norrthon, Stefan, Jan Lindström, Jenny Nilsson and Camilla Wide. 2018. Greetings as social action in Finland Swedish and Sweden Swedish service encounters – a pluricentric perspective. Intercultural Pragmatics 15 (1) : 57–88.
Svinhufvud, Kimmo. 2018. Waiting for the customer: Multimodal analysis of waiting in service encounters. Journal of Pragmatics 129 : 48–75.
Sifianou, Maria and Angeliki Tzanne. 2018. The impact of globalisation on brief Greek service encounters. Journal of Pragmatics 134 : 163–172.