Publications

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Antaki, Charles and Steven Bloch. 2019. The Pivot Point between Problem Presentation and Advice in a Health Helpline Service. Applied Linguistics 40 (4) : 699–716.
Kazemi, Ali. 2019. On dynamics of telephone conversation closedown in Farsi. Journal of Pragmatics 151 : 45–61.
Bloch, Steven and Geraldine Leydon. 2019. Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52 (3) : 193–211.
Tennent, Emma. 2019. ‘Do you think it’s a crime?’ Building joint understanding of victimisation in calls for help. Discourse & Society 30 (6) : 636–652.
De Stefani, Elwys. 2018. Institutional invitations to a meeting: Cold calls to bank clients. Journal of Pragmatics 125 : 180–199.
Drew, Paul. 2018. Equivocal invitations (in English). Journal of Pragmatics 125 : 62–75.
Riou, Marine, Kay L. O'Halloran, Stephen Ball, Austin Whiteside, Teresa A. Williams and Judith Finn. 2018. Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest. Discourse Studies 20 (5) : 666–687.
Galatolo, Renata and Piera Margutti. 2018. Reason-for-calling invitations in Italian telephone calls: Action design and recipient commitment. Journal of Pragmatics 125 : 76–95.
Harrington, Leigh. 2018. “Helping you to pay us”: Rapport management in debt collection call centre encounters. Journal of Politeness Research 14 (2) : 193–278.
Stokoe, Elizabeth H. and Emilie Hofstetter. 2018. Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament. Text & Talk 38 (5) : 551–574.
Pomerantz, Anita and Heidi Kevoe-Feldman. 2018. Critical timing of actions for transferring 911 calls in a wireless call center. Discourse Studies 20 (4) : 488–505.
Tainio, Liisa and Sara Routarinne. 2018. Sequence and turn design of invitations in Finnish telephone calls. Journal of Pragmatics 125 : 149–163.
Molder, Hedwig F.M. te and Wyke Stommel. 2018. Empathically designed responses as a gateway to advice in Dutch counseling calls. Discourse Studies 20 (4) : 523–543.
Do, Hoa and Giang Tran Huu Thuy. 2018. Vietnamese telephone openings. Both universals and particulars. Language and Dialogue 8 (3) : 363–389.
Dori-Hacohen, Gonen and Dalit Assouline. 2017. Yiddish across borders: Interviews in the Yiddish ultra-Orthodox Jewish audio mass medium. Language & Communication 56 : 69–81.
Holt, Elizabeth. 2017. Indirect Reported Speech in Storytelling: Its Position, Design, and Uses. Research on Language and Social Interaction 51 (2) : 171–187.
Podschuweit, Nicole and Ilka Jakobs. 2017. “It’s about politics, stupid!”: Common understandings of interpersonal political communication. Communications 42 (4) : 391–414.
Kim, Mary Shin. 2017. The practice of praising one’s own child in parent-to-parent talk. Discourse Studies 19 (5) : 536–560.
Liu, Ping and Huiying Liu. 2017. Responding to direct complaints. The role of MPEs in common ground construction in institutional telephone interactions. Pragmatics & Cognition 24 (1) : 4–32.
Schelly, David and Douglas W. Maynard. 2017. Tunnel vision in a murder case: Telephone interaction between police detectives and the prime suspect. Discourse Studies 19 (2) : 169–195.
Stokoe, Elizabeth H. and Rein Sikveland. 2017. Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences. Discourse Studies 19 (4) : 449–459.
Walker, Gareth. 2017. Pitch and the Projection of More Talk. Research on Language and Social Interaction 51 (2) : 206–225.
Wan, Jenny Yau-ni. 2017. Construing negotiation. Vol. 7:2 (2017) ► pp. 137–162 Construing negotiation The role of voice quality features in American-Filipino business telephone conversations. Language and Dialogue 7 (2) : 137–162.
Mesch, Gustavo S. and Yossef Arie. 2016. The Spatial and Social Network Dimensions of Mobile Communication. A Test of the Social Stratification and Social Diversification Hypotheses. Communication Research 43 (5) : 713–734.
Assouline, Dalit and Gonen Dori-Hacohen. 2016. Yiddish across borders: Interviews in the Yiddish ultra-Orthodox Jewish audio mass medium. Language & Communication 51 : 69–81.