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bookshop service encounter
Trager, K. D.
2005.
Reading in the Borderland: An Ethnographic Study of Serious Readers in a Mega-Bookstore Café.
The Communication Review
8
(2) : 185–236.
Gavioli, Laura
.
1995.
Turn-initial versus turn-final laughter: Two techniques for initiating remedy in English/Italian bookshop service encounters.
Discourse Processes
19
(3) : 369–384.
Ciliberti, Anna
.
1993.
The personal and the cultural in interactive styles.
Journal of Pragmatics
20
(1) : 1–25.
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