Publications

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Karatepe, Çigdem. 2021. Hedged Turkish complaints and requests in the Problem-Solution text pattern. Pragmatics and Society 12 (3) : 488–504.
Yoon, Kyung-Eun. 2021. Complaining as a Sociocultural Activity: Examining How and Why in Korean Interaction. MD, USA: Rowman & Littlefield.
Abdel Salam El-Dakhs, Dina, Jawaher Nasser Al-Haqbani, Manal A. Althaqafi and Shorouq Al-Fouzan. 2019. How do Saudis complain? A dialogue-analytic analysis of the Najdi dialect. Language and Dialogue 9 (2) : 264–293.
Shrikant, Natasha and Jeanette Musselwhite. 2019. Indexing neoliberal ideology and political identities in a racially diverse business community. Discourse & Communication 13 (1) : 119–137.
Henttonen, Pentti, Birte Asmuss, Johanna Ruusuvuori and Niklas Ravaja. 2019. Complaining About Others at Work. Research on Language & Social Interaction 52 (1) : 41–62.
Asmuss, Birte, Johanna Ruusuvuori, Pentti Henttonen and Niklas Ravaja. 2019. Complaining About Others at Work. Research on Language and Social Interaction 52 (1) : 41–62.
Parks, Elizabeth S. and Jessica S. Robles. 2019. Complaints about technology as a resource for identity-work. Language in Society 48 (2) : 209–231.
Decock, Sofie, Bernard De Clerck, Jasper Vandenberghe and Mathias Seghers. 2019. Theory versus practice. A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications. English Text Construction 12 (1) : 103–136.
Tereszkiewicz, Anna. 2019. Responding to customer complaints on English and Polish corporate profiles on Twitter. Pragmatics and Society 10 (2) : 205–229.
Yuan, Sheng. 2019. Comparative analysis of Chinese and Japanese corporate communication on facebook and twitter. Chinese Journal of Communication 12 (2) : 224–243.
Edwards, Derek and Carly Butler. 2018. Children’s Whining in Family Interaction. Research on Language & Social Interaction 51 (1) : 52–66.
Edwards, Derek and Carly Butler. 2018. Children’s Whining in Family Interaction. Research on Language and Social Interaction 51 (1) : 52–66.
Depraetere, Ilse and Sofie Decock. 2018. (In)directness and complaints: A reassessment. Journal of Pragmatics 132 : 33–46.
Johnson, Rebekah J. 2018. The discursive practices of “guilting” in family discourse. Socialization, identity construction, and parental expectations. Journal of Language Aggression and Conflict 6 (2) : 203–227.
Kevoe-Feldman, Heidi. 2018. The interactional work of suppressing complaints in customer service encounters. Journal of Pragmatics 123 : 102–112.
Pino, Marco. 2018. Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings. Research on Language and Social Interaction 51 (2) : 194–211.
Pino, Marco. 2018. Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings. Research on Language & Social Interaction 51 (2) : 194–211.
Haugh, Michael and Valeria Sinkeviciute. 2018. Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish. Journal of Language Aggression and Conflict 6 (2) : 248–270.
Sotirova, Nadezhda. 2018. A cry and an outcry: Oplakvane (complaining) as a term for communication practice. Journal of International and Intercultural Communication 11 (4) : 304–323.
Lecouteur, Amanda and Rebecca Feo. 2017. Dealing with third-party complaints on a men’s relationship-counselling helpline. Discourse Studies 19 (2) : 131–147.
McVittie, Chris, Rahul Sambaraju, Karen Goodall and Andy McKinlay. 2017. “Just an Excuse People Are Just Using These Days”: Attending to and Managing Interactional Concerns in Talk on Exclusion of Immigrants. Journal of Language and Social Psychology 36 (6) : 654–674.
Liu, Ping and Huiying Liu. 2017. Responding to direct complaints. The role of MPEs in common ground construction in institutional telephone interactions. Pragmatics & Cognition 24 (1) : 4–32.
Banda, Felix, Belqes Al-Sowaidi and Arwa Mansour. 2017. Doing Politics in the Recent Arab Uprisings: Towards a Political Discourse Analysis of the Arab Spring Slogans. Journal of Asian and African Studies 52 (1) : 621–645.
Maynard, Douglas W. and David Schelly. 2017. Tunnel vision in a murder case: Telephone interaction between police detectives and the prime suspect. Discourse Studies 19 (2) : 169–195.
Decock, Sofie and Anneleen Spiessens. 2017. Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis. Intercultural Pragmatics 14 (1) : 77–116.