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Publication details [#40948]

Skarlicki, D.P. 2004. When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome. Journal of Applied Social Psychology 34 (2) : 322–341.

Publication type

Article in journal

Publication language

English

Keywords

apologizing | message1 | politeness

Place, Publisher

Bellwether Publishing

Annotation

This paper investigates how ex ante polite or apologetic messages affect individual's responses to an unfair outcome provided in an ultimatum situation.