Publications
Publication details [#40948]
Gee, J. 2004. When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome. Journal of Applied Social Psychology 34 (2) : 322–341.
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Bellwether Publishing
Annotation
This paper investigates how ex ante polite or apologetic messages affect individual's responses to an unfair outcome provided in an ultimatum situation.