Publications

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Friginal, Eric. 2013. Linguistic characteristics of AAC discourse in the workplace. Discourse Studies 15 (3) : 279–298.

Friginal, Eric. 2009. The Language of Outsourced Call Centers. A corpus-based study of cross-cultural interaction. (Studies in Corpus Linguistics 34). John Benjamins.

Friginal, Eric. 2009. Threats to the sustainability of the outsourced call center industry in the Philippines: implications for language policy. Language Policy 8 (1) : 51–68.

Friginal, Eric. 2008. Linguistic variation in the discourse of outsourced call centers. Discourse Studies 10 (6) : 15–736.