Publications

Found 2 recordsSort by Active filters:

Bolkan, San. 2013. Mitigating inter- and intra-group ethnocentrism: Comparing the effects of culture knowledge, exposure, and uncertainty intolerance. International Journal of Intercultural Relations 37 (3) : 345–353.

Bolkan, San. 2009. Organizational Responses to Consumer Complaints: An Examination of Effective Remediation Tactics. Journal of Applied Communication Research 37 (1) : 21–39.