Publications

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Ho, Victor. 2018. Exploring the effectiveness of hotel management's responses to negative online comments. Lingua 216 : 47–63.
Ho, Victor. 2018. Using metadiscourse in making persuasive attempts through workplace request emails. Journal of Pragmatics 134 : 70–81.
Ho, Victor. 2017. Achieving service recovery through responding to negative online reviews. Discourse & Communication 11 (1) : 31–50.
Ho, Victor. 2017. Giving offense and making amends: How hotel management attempts to manage rapport with dissatisfied customers. Journal of Pragmatics 109 : 1–11.
Ho, Victor. 2017. Guarding the gate politically and politely: How accreditation teams do facework while gatekeeping. Journal of Politeness Research 13 (1) : 33–60.
Ho, Victor. 2017. Promoting a city's core values using evaluative language. International Journal of Applied Linguistics 27 (1) : 286–308.
Ho, Victor. 2016. Discourse of persuasion: a preliminary study of the use of metadiscourse in policy documents. Text & Talk 36 (1) : 1–22.
Ho, Victor. 2016. Evaluative prosodies in academic quality audit reports. An exploratory study. Functions of Language 23 (3) : 336–360.
Ho, Victor. 2014. Evaluating while justifying intercultural requests. Intercultural Pragmatics 11 (4) : 575–602.
Ho, Victor. 2014. Managing rapport through evaluation in grounder – A qualitative study. Journal of Pragmatics 61 : 63–77.
Ho, Victor. 2013. Strategic use of nouns and pronouns in public discourse: The case of the fine-tuning of the medium of instruction policy in Hong Kong. Pragmatics 23 (1) : 51–67.
Ho, Victor. 2010. Constructing identities through request e-mail discourse. Journal of Pragmatics 42 (8) : 2253–2261.