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=
36241
Chen, Yuan-shan
.
2015.
Developing Chinese EFL learners’ email literacy through requests to faculty.
Journal of Pragmatics
75
: 139–141.
Chen, Yuan-shan
.
2011.
American and Chinese complaints: Strategy use from a cross-cultural perspective.
Intercultural Pragmatics
8
(2) : 253–275.
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