Publications

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Decock, Sofie. 2019. Theory versus practice. A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications. English Text Construction 12 (1) : 103–136.

Decock, Sofie. 2018. (In)directness and complaints: A reassessment. Journal of Pragmatics 132 : 33–46.

Decock, Sofie. 2018. Shifting multilingual strategies in a Flemish public healthcare service. Multilingua 37 (4) : 377–402.

Decock, Sofie. 2017. Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis. Intercultural Pragmatics 14 (1) : 77–116.