Translators play a key role in the growing market for intercultural technical communication and translation technologies can assist them in several areas of their work. However, there has been little study as yet of the use of such technologies in real translation working environments. The author’s current research seeks to address this situation and determine when, to what extent and with what consequences the tools available can best be used. How can translators and technical communicators best utilise technology to improve the way they work and increase their efficiency, yet without compromising their creativity or lowering the required quality of their products?