The authors focus on innovative approaches to controlling quality. LISA has developed a quality-assurance model for language projects, including standardized methodology for classifying errors. One of the authors, Koo, works for a firm that supplemented the model with sampling techniques, so that portions of a language project can be tested, saving time on quality assessment. Koo has been applying the model for a significant period, and illustrates the potential application of quality metrics to translation - a sign of a maturing industry embracing modern management techniques.