This study provides some steps for improving the quality of translations. It establishes seven steps and the useful tools to use at each of these stages: 1. Contact between the client and the translator is made; 2. The translator's proposal; 3. The project is begun; 4. The project is developed; 5. The project is revised; 6. Delivery of the project; 7. Evaluation. TOOLS: 1. Product analysis; 2. Presentation ; 3. Documentation; 4. Suggestion list; 5. Questionnaire; 6. Recommendations; 7. Project development report; 8. List of problems and difficulties; 9. Error recuperation; 10. Evaluation form. At each of these stages, the client's ‘manners’ are analyzed, a problem a translator could encounter is proposed, and finally, a (possible) solution to the problem is given which satisfies both the client and the translator and which uses the proposed tools.