An appraisal of pragmatic elicitation techniques for the social psychological study of talk: The case of request refusals

William Turnbull

Abstract

The focus of the paper is the appropriateness of pragmatic elicitation techniques for generating talk to be used in analyses of talk and social structure. In the best pragmatic elicitation techniques (i) data are generated in situations in which researchers can manipulate variables in the testing of hypotheses, and (ii) speakers can talk freely and spontaneously without awareness that their talk is the object of study. This claim was tested in an examination of the hypothesis that more facework will occur in refusals to a High versus Low status requester. Requester status was manipulated in Oral and Written Discourse Completion, Role Play, and an Experimental elicitation technique. Support for the hypothesis was found only in the Role Play and Experimental conditions. Next, refusals generated in the above four elicitation conditions were compared to Naturally-occurring refusals. At the levels of the acts by which refusals are accomplished and the internal structure of the head act, Oral and Written DC produced anomalous and non-representative refusals. Role Play and the Experimental technique produced refusals that were very similar to Natural refusals, though Role Play refusals tended to be somewhat repetitive and long-winded. It is concluded that an Experimental technique is the preferred pragmatic elicitation technique.

Keywords:
Quick links
A browser-friendly version of this article is not yet available. View PDF
Atkinson, J.M., & J.C. Heritage
(1984) Structures of social action: Studies in conversation analysis. Cambridge: Cambridge University Press.  BoPGoogle Scholar
Bavelas, J.B
(1995) Quantitative versus qualitative? In W. Leeds-Hurwitz (ed.), Communication as social construction: Social approaches to the study of communication. New York: Guilford Press, pp. 49-62.Google Scholar
Beebe, L., & M.C. Cummings
(1985) Speech act performance: A function of the data collection procedures? Paper presented at TESOL Convention, New York.
Beebe, L., T. Takahashi, & R. Uliss-Weltz
(1990) Pragmatic transfer in ESL refusals. In R. Scarcella, E. Andersen, S.D. Krashen& (eds.), On the development of communicative competence in a second language. Cambridge, MA: Newbury House, pp. 55-73.Google Scholar
Bem, D.J., & H.K. McConnell
(1970) Testing the self-perception explanation of dissonance phenomena: On the salience of premanipulation attitudes. Journal of Personality and Social Psychology 14: 23-31. DOI logoGoogle Scholar
Blum-Kulka, S., J. House, & G. Kasper
(1989) Cross-cultural pragmatics: Requests and apologies. Norwood, NJ: Ablex.  BoPGoogle Scholar
Brouwer, D., M. Gerritsen, & D. de Haan
(1979) Speech differences between women and men: On the wrong track? Language in Society 8: 33-50. DOI logo  BoPGoogle Scholar
Brown, P., & S. Levinson
(1987) Politeness: Some universals in language usage. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Brown, R., & A. Gilman
(1960) The pronouns of power and solidarity. In T.A. Sebeok (ed.), Style in language. Cambridge: Technology Press.Google Scholar
Clancy, P.M
(1986) The acquisition of communicative style in Japanese. In B. Schieffelin E. Ochs& (eds.), Language socialization across cultures. New York: Cambridge University Press.Google Scholar
Drummond, K., & R. Hopper
(1993) Back-channels revisited: Acknowledgement tokens and speakership incipiency. Research on Language and Social Interaction 26: 157-177. DOI logoGoogle Scholar
Duranti, A., & C. Goodwin
(1992) Rethinking context: Language as an interactive phenomenon. Cambridge: Cambridge University Press.  BoPGoogle Scholar
Edwards, D., & J. Potter
(1992) Discursive psychology. London: Sage.  BoPGoogle Scholar
Garfinkel, H
(1967) Studies in ethnomethodology. Englewood Cliffs: Prentice Hall.  BoPGoogle Scholar
Garfinkel, H., & H. Sacks
(1970) On formal structures of practical action. In J.G. McKinney E.A. Tiryakian& (eds.), Theoretical sociology: Perspectives and developments. New York: Appleton-Century-Crofts, pp. 338-366.Google Scholar
Garfinkel, H., & D.L. Wieder
(1992) Two incommensurable, asymmetrically alternate technologies of social analysis. In G. Watson & R.M. Seiler (eds.), Text in context: Contributions to ethnomethodology. Newbury Park: Sage, pp. 175-206.Google Scholar
Gilovich, T
(1990) Differential construal and the false consensus effect. Journal of Personality and Social Psychology 59: 623-634. DOI logoGoogle Scholar
Goffman, E
(1967) Interaction ritual: Essays on face to face behavior. Garden City: Doubleday.  BoPGoogle Scholar
(1983) The interaction order. American Sociological Review 48: 1-17. DOI logoGoogle Scholar
Goodwin, C
(1979) The interactive construction of a sentence in natural conversation. In G. Psathas (ed.), Everyday language: Studies in ethnomethodology. New York: Irvington, pp. 97-121.Google Scholar
(1981) Conversational organization: Interaction between speakers and hearers. New York: Academic Press.  BoPGoogle Scholar
Goodwin, C., & J. Heritage
(1990) Conversation analysis. Annual Review of Anthropology 19: 283-307. DOI logoGoogle Scholar
Gumperz, J.J
(1972) Introduction. In J.J. Gumperz & D. Hymes (eds.), Directions in sociolinguistics: The ethnography of communication. New York: Holt, Rinehart and Winston, Inc., pp. 1-25.Google Scholar
Heritage, J
(1984) Garfinkel and ethnomethodology. Cambridge: Polity Press.Google Scholar
(1999) Conversation analysis at century’s en: Practices of talk-in-interaction, their distributions, and their outcomes. Research on Language and Social Interaction 32: 69-76. DOI logo  BoPGoogle Scholar
Labov, W
(1966) The social stratification of English in New York City. Washington, DC: Center for Applied Linguistics.  BoPGoogle Scholar
Latane, B., & J.M. Darley
(1970) The unresponsive bystander: Why doesn't he help? New York: Appleton- Crofts.Google Scholar
Levinson, S.C
(1983) Pragmatics. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Liao, C., & Y. Lii-Shih
(1993) Refusal in Mandarin Chinese. Paper presented at the 4th International Pragmatics Conference, Kobe, Japan.
Miller, D.T., & C. McFarland
(1987) Pluralistic ignorance: When similarity is interpreted as dissimilarity. Journal of Personality and Social Psychology 53: 298-305. DOI logoGoogle Scholar
Muntigl, P., & W. Turnbull
(1998) Conversational structure and facework in arguing. Journal of Pragmatics 29: 225-256. DOI logo  BoPGoogle Scholar
Nisbett, R.E., & T.D. Wilson
(1977) Telling more than we can know: Verbal reports on mental processes. Psychological Review 84: 231-259. DOI logoGoogle Scholar
Ochs, E
(1988) Culture and language development: Language acquisition and language socialization in a Samoan village. Cambridge: Cambridge University Press.  BoPGoogle Scholar
(1992) Indexing gender. In A. Duranti & C. Goodwin (eds), Rethinking context: Language as an interactive phenomenon. Cambridge: Cambridge University Press, pp. 336-358.  BoPGoogle Scholar
Ochs, E., & B. Schieffelin
(1979) Developmental pragmatics. New York: Academic Press.  BoPGoogle Scholar
Ochs, E., B. Schieffelin, & M. Platt
(1979) Propositions across utterances and speakers. In E. Ochs & B. Schieffelin (eds.), Developmental pragmatics. New York: Academic Press, pp. 251-268.  BoPGoogle Scholar
Ohlstain, E
(1989) Apologies across languages. In S. Blum-Kulka, J. House, & G. Kasper (eds.), Cross-cultural pragmatics: Requests and apologies. Norwood, NJ: Ablex, pp. 155-173.  BoPGoogle Scholar
Ong, W.J
(1982) Orality and literacy. New York: Methuen. DOI logoGoogle Scholar
Owen, M
(1983) Apologies and remedial interchanges: A study of language use in social interaction. New York: Mouton Publishers.  BoP. DOI logoGoogle Scholar
Potter, J
(1996) Representing reality : Discourse, rhetoric and social construction. London: Sage. DOI logoGoogle Scholar
Potter, J., & M. Wetherell
(1987) Discourse and social psychology: Beyond attitudes and behavior. Newbury Park, CA: Sage Publications.  BoPGoogle Scholar
Prentice, D.A., & D.T. Miller
(1993) Pluralistic ignorance and alcohol use on campus: Some consequences of misperceiving the social norm. Journal of Personality and Social Psychology 64: 243-256. DOI logoGoogle Scholar
Psathas, G
(1995) Conversation analysis: The study of talk-in-interaction. Thousand Oaks, CA: Sage Publications.  BoP DOI logoGoogle Scholar
Resnick, L.B., J.M. Levine, & S.D. Teasley
(1991) Perspectives on socially shared cognition. Washington, DC: American Psychological Association. DOI logoGoogle Scholar
Rintall, E.M., & C.J. Mitchell
(1989) Studies of requests and apologies: An inquiry into method. In S. Blum-Kulka, J. House, & G. Kasper (eds.), Cross-cultural pragmatics: Requests and apologies. Norwood, NJ: Ablex, pp. 248-272.Google Scholar
Robinson, W.P
(1985) Social psychology and discourse. In T.A. van Dijk (ed.), Handbook of discourse analysis. Vol. 1: Disciplines of discourse. London: Academic Press, pp. 107-144.Google Scholar
Rose, K
(1992) Speech acts and questionnaires: The effect of hearer response. Journal of Pragmatics 17: 49-62. DOI logo  BoPGoogle Scholar
Rubin, J
(1983) How to tell when someone is saying "no" revisited. In: N. Wolfson & E. Judd (eds.), Sociolinguistics and language acquisition. Rowley, MA: Newbury House, pp. 10-17.Google Scholar
Sacks, H
(1992) Lectures on conversation (Vol. 1 and 2). Oxford: Blackwell.Google Scholar
Sacks, H., & E.A. Schegloff
(1979) Two preferences in the organization of reference to persons in conversation and their interaction. In G. Psathas (ed.), Everyday language: Studies in ethnomethodology. New York: Irvington, pp. 15-21.Google Scholar
Schegloff, E.A
(1993) Reflections on quantification in studies of conversation. Research on Language and Social Interaction 26: 99-128. DOI logo  BoPGoogle Scholar
(1972) Sequencing in conversational openings. In J.J. Gumperz & D. Hymes (eds.), Directions in sociolinguistics: The ethnography of communication. New York: Holt, Rinehart & Winston, pp. 346-380.Google Scholar
Slugoski, B.R., & W. Turnbull
(1988) Cruel to be kind and kind to be cruel: Sarcasm, banter and social relations. Journal of Language and Social Psychology 7: 101-121. DOI logo  BoPGoogle Scholar
Storms, M.D., & R.E. Nisbett
(1970) Insomnia and the attribution process. Journal of Personality and Social Psychology 1: 319-328. DOI logoGoogle Scholar
Sudnow, D
(1972) Studies in social interaction. New York: Free Press.  BoPGoogle Scholar
Tracy, K
(1993) It's an interesting article! Research on Language and Social Interaction 26: 195-201. DOI logo  BoPGoogle Scholar
Turnbull, W
(1992) A conversation approach to explanation, with emphasis on politeness and accounting. In M.L. McLaughlin, M.J. Cody, & S.J. Read (eds.), Explaining oneself to others: Reason-giving in a social context. Hillsdale, NJ: Erlbaum, pp. 105-130.Google Scholar
Turnbull, W., & J.I.M. Carpendale
(1999) A social pragmatic model of talk: Implications for research on the development of children’s social understanding. Human Development 42: 328-355. DOI logoGoogle Scholar
in press) Talk and the development of social understanding. Early Education and Development (Special issue on language socialization during the pre-school years).
Turnbull, W., & K.L. Saxton
(1997) Modal expressions as facework in refusals to comply with requests: I think I should say 'no' right now. Journal of Pragmatics 27: 145-181. DOI logoGoogle Scholar
Turnbull, W., & B.R. Slugoski
(1988) Conversational and linguistic processes in causal attribution. In D. Hilton (ed.), Contemporary science and natural explanation: Commonsense conceptions of causality. New York: New York University Press, pp. 69-93.Google Scholar
Ueda, K
(1974) Sixteen ways to avoid saying no in Japan. In J. Condon & M. Saito (eds.), Intercultural encounters with Japan. Tokyo: Simul Press, pp. 185-192.Google Scholar
van Dijk, T.A
(1997) Discourse studies: A multidisciplinary introduction: Vol 2. Discourse as social interaction. London: Sage.Google Scholar
Wilson, T.D., & Brekke
(1994) Mental contamination and mental correction: Unwanted influences on judgments and evaluations. Psychological Bulletin 116: 117-142. DOI logoGoogle Scholar
Wood, L.A., & R.O. Kroger
(1994) The analysis of facework in discourse: Review and proposal. Journal of Language and Social Psychology 13: 248-277. DOI logoGoogle Scholar