Business communication plans and strategies: Texts, tasks and tools

Anna Giannetti

Quick links
A browser-friendly version of this article is not yet available. View PDF
Allen, J.F. and CR. Perrault
(1980) Analyzing intention in utterances. Artificial Intelligence 15.3: 143-178. CrossrefGoogle Scholar
Allen, J.F
(1983) Recognizing intentions from natural language utterances. In M. Brady and R.C. Berwick (eds.). Computational Models of Discourse. Cambridge, MA: MIT Press.Google Scholar
(1984) Towards a general theory of action and time. Artificial Intelligence 23.2: 123-154. CrossrefGoogle Scholar
(1987) Natural Language Understanding. Menlo Park, CA.: Benjamin/Cummings Pub. Inc. Google Scholar
Austin, J.L
(1962) How to do things with words. London: Oxford University Press.Google Scholar
Bartsch, R
(1987) Norms of Language: Theoretical and Practical Aspects. London: Longman.Google Scholar
Brown, G. and S.C. Levinson
(1978) Universals in language usage: Politeness phenomena. In E.N. Goody (ed.), Questions and Politeness. Cambridge: Cambridge University Press.Google Scholar
Cohen, PR
. and CR. Perrault (1979) Elements of a plan-based theory of speech acts. Cognitive Science 3: 177-212. CrossrefGoogle Scholar
Dijk, TA. van
(1977) Text and Context: Explorations in the Semantics and Pragmatics of Discourse. London: Longman.Google Scholar
Giannetti A
(1990) A pragmatics-based tool for (multilingual) computer-mediated communication among the business community: Theoretical and design issues. MSc Theses, Centre for Computational Linguistics, UMIST, UK.Google Scholar
Giannetti, A
(1991) A computational pragmatic theory for business messages structuring and generation. In P. Kerola, R. Lee, and R. Stamper (eds.), Collaborative Work, Social Communications and Information Systems. North Holland, IFIP.Google Scholar
Grosz, B.J. and CL. Sidner
(1986) Attention, intentions and the structure of discourse. Computational Linguistics 12.3: 175-204.Google Scholar
(1987) Plans for discourse. In readings for the Summer Linguistic Institute, Stanford University.Google Scholar
Kass, R. and T Finin
(1989) The role of user models in cooperative interactive systems. International Journal of Intelligent Systems 4: 81-112. CrossrefGoogle Scholar
Levinson, S.C
(1983) Pragmatics. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Mann, W.C and S.A. Thompson
(1986) Relational propositions in discourse. Discourse Processes 9.1: 57-90. CrossrefGoogle Scholar
Mann, W.C. and S.A. Thompson
(1987) Rhetorical Structures Theory: Description and construction of text structures. Report n. ISI/RS-87–174, Information Sciences Institute, University of Southern California, 1987.Google Scholar
Mann, W.C and S.A. Thompson
(1988a) Rhetorical structure theory: A theory of text organization. In L. Polanyi (ed.), The Structure of Discourse. Norwood: Ablex Publication Inc.Google Scholar
Mann, W.C. and S.A. Thompson
(1988b) Rhetorical structure theory: Toward a functional theory of text organization. Text 8.3: 243-281. CrossrefGoogle Scholar
Mann, W.C
(1988c) Text generation: The problem of text structure. In D.D. McDonald and L. Bole (eds.), Natural Language Generation Systems. New York: Springer Verlag. CrossrefGoogle Scholar
Mc.Dermott, D
(1985) Reasoning about plans. In J.R. Hobbs and R.C. Moore (eds.), Formal Theories of the Commonsense World. Norwood: Ablex Publication Inc.Google Scholar
McKendree, J. and J. Zaback
(1988) Planning for advising. In Proceedings of CHI-88, ACM edition. CrossrefGoogle Scholar
Moore, J.D. and C.L. Paris
(1989) Planning text for advisory dialogues. In Proceedings of 27th ACL, Vancouver. CrossrefGoogle Scholar
Moore, R.C
(1985) A formal theory of knowledge and action. In J.R. Hobbs, and R.C. Moore (eds.), Formal Theories of the Commonsense World. Norwood: Ablex Publication Inc.Google Scholar
Nilsson, N.J
(1980) Principles of Artificial Intelligence. Los Altos, CA: Morgan Kaufmann.Google Scholar
Paris, C.L
(1988) The use of explicit user models in a generation system for tailoring answers to the user’s level of expertise. In A. Kobsa and W. Wahlster (eds.), User Models in Dialog Systems. Berlin: Springer Verlag.Google Scholar
Reiter, R
(1980) A logic for default reasoning. Artificial Intelligence 13: 81-132. CrossrefGoogle Scholar
Rich, E
(1979) User modeling via stereotypes. Cognitive Science 3: 329-354. CrossrefGoogle Scholar
Sager, J.C
(1990) Description of the text type “letters”. Personal communication.
Searle, J.R
(1975a) Indirect speech acts. In P. Cole and J.L. Morgan (eds.), Syntax and Semantics, Vol.3: Speech Acts. New York: Academic Press. CrossrefGoogle Scholar
(1975b) A taxonomy of illocutionary acts. In K. Gunderson (ed.), Language, Ming and Knowledge. Minneapolis: University of Minnesota.Google Scholar
Smith, M
(ed.) (1982) Mutual knowledge. Academic Press.Google Scholar
Sparck-Jones, K
(1989) Tailoring output to the user: What does user modelling in generation mean? Report n.158, Cambridge: University of Cambridge, Computer Laboratory.Google Scholar
Sperber, D. and D. Wilson
(1986) Relevance: Communication and Cognition. Cambridge, MA: Harvard University Press.  BoPGoogle Scholar
Suchman, L.A
(1987) Plans and Situated Actions: The problem of human-machine communication. Cambridge, MA: Cambridge University Press.Google Scholar
Tsichritzis, D., F.A. Rabitti, S. Gibbs. O. Nierstrasz, and J. Hogg
(1982) A system for managing structured messages. IEEE Transactions on Communications, vol COM-30, no.I.Google Scholar
Winograd, T. and F. Flores
(1986) Understanding Computer and Cognition: A new Foundation for Design. Norwood: Ablex Publication Inc.Google Scholar