Isabella Paoletti
List of John Benjamins publications for which Isabella Paoletti plays a role.
2012 Operators managing callers’ sense of urgency in calls to the medical emergency number Pragmatics 22:4, pp. 671–695 | Article
Communication in emergency calls is often agitated and callers almost always speak with a sense of urgency. Call operators often have to struggle in order to get the callers’ cooperation. The questioning sequence is often perceived by callers as inappropriate and a way of delaying assistance,… read more
2007 Doing "being ordinary" in an interview narrative with a second generation Italian-Australian woman Selves and Identities in Narrative and Discourse, Bamberg, Michael, Anna De Fina and Deborah Schiffrin (eds.), pp. 89–105 | Article
2004 Orienting to the category “ordinary – but special” in an Australian-Italian courtship and marriage narrative Narrative Inquiry 14:1, pp. 191–218 | Article
This article explores the possibilities of working ethnomethodological and conversation analysis methods into narrative analytic research, in relation to the understanding of narrative practices and identity work carried out in the course of the interview interaction. More specifically, we discuss… read more
2004 Order and disorder in the classroom Pragmatics 14:1, pp. 69–85 | Article
The article discusses some aspects of classroom interaction as described in the ethnomethodological literature in particular, and it does so through the analysis of an excerpt from conversational interaction in a classroom. The interactional model described in the relevant literature is an… read more