Mildred A. Rojo-Laurilla

Mildred A. Rojo-Laurilla

is author of the following article:

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Chan, Stanley Kam-Chung, Michael Bond, Helen Spencer-Oatey and Mildred A. Rojo-Laurilla. 2004. “Culture and rapport promotion in service encounters”. Journal of Asian Pacific Communication 14:2, 245–260