Mildred A. Rojo-Laurilla
List of John Benjamins publications for which Mildred A. Rojo-Laurilla plays a role.
Article
Culture and rapport promotion in service encounters: Protecting the ties that bind Journal of Asian Pacific Communication 14:2, pp. 245–260 | Article
2004 The present study aimed at investigating possible cultural effects on the perceived importance of interactional concerns in service encounters. Individual values were examined to establish an explanatory framework for any effects that might emerge. Hong Kong Chinese and Filipinos participated in… read more