Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series, 143] 2005. xviii, 352 pp.
Michael Emmison
List of John Benjamins publications for which Michael Emmison plays a role.
Title
Subjects Communication Studies | Discourse studies | Pragmatics
2015 Avoiding giving advice in telephone counselling for children and young people: Empowerment as practical action Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction, Chevalier, Fabienne H.G. and John Moore (eds.), pp. 83–114 | Article
Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices,one aspect of which is a non-directive approach highlighted… read more
2012 Chapter 10. Requesting and receiving advice on the telephone: An analysis of telephone helplines in Australia Advice in Discourse, Limberg, Holger and Miriam A. Locher (eds.), pp. 213–232 | Chapter
This chapter provides an overview of research which has been carried out on the social organization of advice-seeking and advice-giving on telephone helplines. The methodological orientation for these studies comes from Conversation Analysis (CA) and involves the detailed examination of transcripts… read more
2007 Who’s the friend in the background? Interactional strategies in determining authenticity in calls to a national children’s helpline Language as Action, Nevile, Maurice and Johanna Rendle-Short (eds.), pp. 31.1–31.17 | Article
A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or ‘checking out’ the service. Although the status of many of these ‘testing calls’ is self-evident, determining the authenticity of others… read more
2007 "Moral versions" of motherhood and daughterhood in Greek-Australian family narratives Selves and Identities in Narrative and Discourse, Bamberg, Michael, Anna De Fina and Deborah Schiffrin (eds.), pp. 107–132 | Article
2005 Calibrating for competence in calls to technical support Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 39–62 | Article
2005 Four observations on openings in calls to Kids Help Line Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 133–151 | Article
2005 Calling for help: An introduction Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 1–35 | Article
1993 On the analyzability of conversational fabrication: A conceptual inquiry and single case example Australian Review of Applied Linguistics 16:1, pp. 83–108 | Article
This paper sets out to clarify the nature of fabrication in relation to conversational interaction. Drawing upon work in the conversation analysis tradition, the paper argues that two dimensions to talk-in-interaction can be distiguished which permit a clearer understanding of the idea of… read more