Patricia Díaz-Muñoz

ORCID iD
ORCID logoorcid.org/0000-0002-2819-4033

List of John Benjamins publications for which Patricia Díaz-Muñoz plays a role.

Article

Díaz-Muñoz, Patricia and Carmen Maíz-Arévalo 2024 “We are completely stunned”: Corrective facework in hosts’ responses to Airbnb reviews with negative valence Journal of Language Aggression and Conflict: Online-First Articles | Article
The relationship between service providers and guests has changed due to online platforms like Airbnb, which allow for a more direct contact between them. Although most responses to guests’ reviews tend to be positive and even include relational work strategies (Bridges and Vásquez 2018;… read more