Stanley Kam-Chung Chan

List of John Benjamins publications for which Stanley Kam-Chung Chan plays a role.

Article

Cover not available
Chan, Stanley Kam-Chung, Michael Bond, Helen Spencer-Oatey and Mildred A. Rojo-Laurilla 2004 Culture and rapport promotion in service encounters: Protecting the ties that bind Journal of Asian Pacific Communication 14:2, pp. 245–260 | Article
The present study aimed at investigating possible cultural effects on the perceived importance of interactional concerns in service encounters. Individual values were examined to establish an explanatory framework for any effects that might emerge. Hong Kong Chinese and Filipinos participated in… read more