Mark M. McAndrews
List of John Benjamins publications for which Mark M. McAndrews plays a role.
Articles
Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal of Second Language Pronunciation 9:2, pp. 234–262 | Article
2023 This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their… read more
2018
Establishing an empirical basis for priorities in pronunciation teaching Journal of Second Language Pronunciation 3:2, pp. 267–287 | Article
2017 The central purpose of this study is to illustrate how ESL instructors can take a principled approach to setting pronunciation instruction priorities for learners. Elicited speech samples from 30 adult English learners were analysed for suprasegmental and segmental pronunciation features. Guided… read more