Lucía Fernández-Amaya

Lucía Fernández-Amaya

ORCID iD
orcid.org/0000-0002-5545-7548

is author/editor of the following title:

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Technology Mediated Service Encounters
Edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
[Pragmatics & Beyond New Series, 300]  2019.  xi, 247 pp.

is author of the following articles:

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Fernández-Amaya, Lucía. 2022. “Politeness in hotel service encounter interactions in Spain”. Pragmatics and Society  13:2, 224–249
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Fernández-Amaya, Lucía. 2020. “Managing conflict originated by feminism”. Journal of Language Aggression and Conflict  8:1, 88–117
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Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López. 2019. “An introduction to technology mediated service encounters”. In Technology Mediated Service Encounters, 1–14