Yansheng Mao
List of John Benjamins publications for which Yansheng Mao plays a role.
2024 “It’s nothing serious, take it easy”: Chinese doctors’ emotion-regulating discourses on the online medical consultation websites Pragmatics: Online-First Articles | Article
Prior studies have focused on the prevalence, causes and impacts of patients’ negative emotions during doctor-patient communication. However, to date, there is a paucity of research focusing on doctors’ emotion-regulating strategies and their effects on online medical consultation (OMC). In this… read more
2024 Patients resist, doctors manage: The management of patient resistance by doctors in Chinese Online Medical Consultation Pragmatics and Society 15:4, pp. 632–654 | Article
Although there are abundant studies on the management of patient resistance in traditional face-to-face clinical settings, scant attention has been paid to that in the online context. This study thus delves into the types of patient resistance and the strategies Chinese doctors employ to manage… read more
2024 The devil lies in prosody: Prosodic veins of the Chinese discourse marker Haole 好了 at the left and right periphery Chinese Language and Discourse 15:1, pp. 1–26 | Article
The current paper reports on a study investigating the prosodic features of the Chinese discourse marker haole. The data were collected from 14 native Chinese speakers who participated in two recording sessions designed by the authors. The results indicate that haole as a discourse marker… read more
2024 I am a doctor in your shoes: The empathic strategies employed by Chinese doctors during text-based online medical consultations Pragmatics and Society: Online-First Articles | Article
The ability to be empathic with the emotionally-charged personal accounts of patients in a medical consultation is an essential attribute of a qualified doctor. However, there is a lack of empirical research on how empathy is interactionally achieved by Chinese doctors in text-based online… read more
2023 Where there is panic, the media are close by: A pragmatic study of the alleviation of COVID-19 panic by the Chinese state media Pragmatics and Society 14:4, pp. 611–637 | Article
The widespread panic associated with media exposure is a serious challenge to worldwide governments in the prevention and control of the COVID-19 pandemic. Therefore, alleviating negative social emotions, particularly panic, is an urgent issue for the state media. By using the comments of a… read more
2023 If I testify about others, my testimony is valid: A study of other-justified discourses in Chinese online medical crowdfunding Pragmatics 33:4, pp. 641–662 | Article
While trustworthiness has been found to exert a vital influence on the success of an online medical crowdfunding (Ba et al. 2021), scarce studies have investigated the concepts and culture of trust in Eastern scenarios like China (Wang 2020). This is the first study aiming to discursively… read more
2022 Trust me, trust my words: Trustworthiness construction in Chinese online medical crowd-funding discourses Pragmatics and Society 13:4, pp. 703–724 | Article
As modern Internet technology advances, some online medicare donation services in China have become available as a new way for the public to respond with financial assistance. This paper aims at identifying, describing, and analyzing the linguistic features of Chinese online medical… read more