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Article published In:
Australian Review of Applied Linguistics
Vol. 46:3 (2023) ► pp.395–423

Exploring a mobile-based language learning intervention to improve English language acquisition and acculturation among migrants in Australia

ORCID logo | University of Queensland
 | Chatloop Ltd.
 | Diamantina Shire Council
This exploratory Australian study tested a novel mobile-based language learning service intervention (via WhatsApp) called ‘Chatloop’ with 31 newly arrived migrants. This intervention was offered in tandem with the traditional Adult Migrant English Program (AMEP) classroom curriculum. A mixed methods approach was employed to trial the intervention of Chatloop with AMEP students at two Queensland TAFE campuses. Quantitative data were gathered to measure changes in participants’ English proficiency, and qualitative interviews gathered narratives about the experience of using Chatloop. Chatloop intervention group participants perceived it to be an interactive learning service that significantly improved their reading and writing skills, acculturation, and enhanced social connections. Being able to access Chatloop on their mobile device 24/7 was deemed to be an added advantage as compared to traditional classroom learning; it provided an opportunity to learn more about Australian culture and communication patterns, at their convenience. These findings suggest that such mobile interventions can be a valuable means of enhancing migrant’s English language learning and warrants future research.
Keywords: Australia, AMEP, mobile language learning, refugee, migrant, intervention
Article outline
  • 1.Introduction
  • 2.Adult Migrant English Program (AMEP)
  • 3.Research aim
  • 4.Literature review
    • 4.1Role of MALL in enhancing learning
    • 4.2Impact of English language proficiency on migrant settlement
  • 5.Theoretical frameworks
    • 5.1Comprehension hypothesis, interactional approach, and the communicative approach
    • 5.2Theories of integration
  • 6.Methods
    • 6.1Procedure
    • 6.2Participant recruitment
    • 6.3Data collection
    • 6.4Participant profile
    • 6.5Quantitative data
      • 6.5.1Test construction and pilot
      • 6.5.2Pre- and post-test
    • 6.6Qualitative data
    • 6.7Data analyses
  • 7.Findings
    • 7.1Pre and post English language testing findings
      • 7.1.1Reading
      • 7.1.2Writing
    • 7.2Qualitative interview data
      • 7.2.1Shared themes across both group sets (all participants)
        • Importance of English language proficiency/acquisition in Australia
        • Role of AMEP in improving English language proficiency
        • Impact on integration
      • 7.2.2Themes from Chatloop intervention group
        • Was Chatloop helpful?
        • Using Chatloop in conjunction with AMEP for language learning
  • 8.Discussion
  • 9.Limitations and suggestions for future research
  • 10.Recommendations to policy makers
  • Acknowledgements
  • Notes
  • References
Published online: 14 July 2022
DOI logo
https://doi.org/10.1075/aral.21017.heb
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