This paper gives a preliminary insight into Hispanic medical discourse. It explores how a physician exercises power and simpatía in conversations with patients and it includes patients’ perception about good medical practice.
The focus is on the analysis of a conversation tape-recorded between the most popular and likeable doctor in the clinic and a female patient. This interaction is compared with the results obtained from a semi-structured interview aiming to discover if this medical exchange represents what patients have identified as positive medical behaviour.
The Hispanic data demonstrate that the doctor uses a variety of strategies in the exchange in order to show both his medical knowledge and his linguistic competence in expressing simpatía in discourse. The latter helps to create a pleasant atmosphere in an interaction in which the doctor’s use of the language is paramount.
Buller, M.K. & D.B. Buller (1987) Physicians’ communication style and patient satisfaction. Journal of Health and Social Behaviour 281: 375–388.
Burgoon, Michael, Thomas Birk and John Hall (1991) Compliance and satisfaction with physician-patient communication. An expectancy theory interpretation of gender differences. Human Communication Research 18, 2: 177–208.
Cordelia, Marisa (1996) Confrontational style in Spanish arguments: pragmatics outlook. Language, Culture and Curriculum 9, 2: 148–162.
Cordelia, M. and Katie Forbes (1998) Discourse control and leadership in conflict talk. Onomázein 31: 45–61.
Coulthard, Malcolm and Margaret Ashby (1975) Talking with the doctor, 1. Journal of Communication 25, 3: 140–145.
Coupland Justine, Jeffrey Robinson, Nikolas Coupland (1984) Frame negotiation in doctor-elderly patient consultations. Discourse and Society 5, 1: 89–124.
Daly, Mary and Barbara Hulka (1975) Talking with the doctor, 2. Journal of Communication 25, 3: 148–152.
Erzinger, Sharon (1989) Consultas médicas: A study of communication between Spanish speaking and their patients. Doctoral dissertation, Berkeley (CA), University of California.
Fisher, Sue and Alexandra D. Todd (1986) Friendly Persuasion: Negotiating Decisions to Use Oral Contraceptives. In Sue Fisher and Alexandra D. Todd (eds) Discourse and Institutional Authority: Medicine, Education and Law. Norwood (New Jersey), Ablex Publishing Co..
Fisher, Sue and Groce Stephens (1990) Accounting practices in medical interviews. Language in Society 191: 225–250.
Fisher, Sue (1991) A discourse of the social: Medical talk/power talk/opposition-al talk?Discourse and Society 2, 2: 157–182.
Forbes Katie, and Marisa Cordelia (1999) The role of gender in Chilean argumentative discourse. International Review of Applied Linguistics in Language Teaching XXXVII, 4: 277–289.
Gerber, K. (1986) Compliance in the chronically ill: An introduction to the problem. In K. Gerber and A. Nehemkis (eds) Compliance: The Dilemma of the chronically ill. New York, Springer, pp. 13–23.
Litton-Hawes, Elaine (1978) A Discourse Analysis of topic co-selection in medical interviews. Sociolinguistics Newsletter 9, 2: 25–26.
Mishler, Elliot (1984) The Discourse of Medicine: Dialectics of Medical Interviews. Norwood (New Jersey), Ablex Publishing Co.
Mulholland, Joan (1994) Multiple directives in the doctor-patient consultation. Australian Journal of Communication 21, 2: 74–85.
Ong, L.M.L., J.C.J.M. De Haes, A.M. Hoos and F.B. Lammes (1995) Doctor-Patient communication: A review of the literature. Social Science Medicine 40, 7: 903–918.
Roter, D., J. Hall and N. Katz (1987) Relations between physicians’ behaviors and analogue patients’ satisfaction, recall and impressions. Medical Care 25, 5: 437–451.
Royster Louisa (1990) Doctor-Patient communication: An exploration of language use during the informed consent. PhD dissertation in Education, University of Pennsylvania.
Sacks, Harvey, Emanuel Schegloff, Gail Jefferson (1974) A simplest systematics for the organisation of turn-taking for conversation. Language 50, 4: 696–735.
Scarpaci, Joseph (1988) Help-Seeking Behaviour, Use, and Satisfaction Among Frequent Primary Care users in Santiago de Chile. Journal of Health and Social Behaviour199–213.
Thompson, Carol and Linda Pledger (1993) Doctor-Patient Communication: Is patient knowledge of medical terminology improving?Health Communication 5, 2: 89–97.
Triandis, Harry, Gerardo Marín, Judith Lisanky and Hector Betancourt (1984) Sim-patía as a cultural script of Hispanics. Journal of Personality and Social Psychology 47, 6: 1363–1375.
West, Candace (1990) Not just “doctors’ orders”: directives-response sequences in patients’ visits to women and men physicians. Discourse in Society 1, 1: 85–112.
Cited by (4)
Cited by four other publications
Cordella, Marisa
2011. Chapter Nine Overcoming Language and Cultural Differences in Medical Encounters: The Use of a Language and Culture Training Course (LACT) in Educating IMGs in Australia. In English Language and the Medical Profession: Instructing and Assessing the Communication Skills of International Physicians [Innovation and Leadership in English Language Teaching, 5], ► pp. 175 ff.
Wilce, James M.
2009. Medical Discourse. Annual Review of Anthropology 38:1 ► pp. 199 ff.
2011. References. In English Language and the Medical Profession: Instructing and Assessing the Communication Skills of International Physicians [Innovation and Leadership in English Language Teaching, 5], ► pp. 291 ff.
This list is based on CrossRef data as of 30 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.