Chapter published in:
Identity Struggles: Evidence from workplaces around the worldEdited by Dorien Van De Mieroop and Stephanie Schnurr
[Discourse Approaches to Politics, Society and Culture 69] 2017
► pp. 79–94
Epistemic “Struggles”
When nurses’ expert identity is challenged by “knowledgeable” clients
Olga Zayts | The University of Hong Kong
Stephanie Schnurr | University of Warwick
This chapter examines telephone consultations between genetic nurses and new mothers whose infants have been diagnosed with the hereditary condition G6PD deficiency. These consultations aim at informing the mothers about the condition and its management. We focus on interactions with so-called “knowledgeable mothers”, in which participants’ epistemic statuses (knowledgeable nurses vs. less knowledgeable mothers) and their related identities (e.g. expert – lay person) are challenged. We examine how the participants discursively negotiate each other’s epistemic authority, while simultaneously constructing specific identities for themselves and others. We show that epistemic “struggles” become an integral part of achieving the aim of these consultations, namely that the mothers are able to manage the condition of their infants.
Keywords: epistemic status, epistemic authority, epistemic struggle, expert identity, nurses, Hong Kong Chinese, Cantonese
Published online: 26 April 2017
https://doi.org/10.1075/dapsac.69.05zay
https://doi.org/10.1075/dapsac.69.05zay
References
References
Candlin, Sally
Candlin, Christopher N., and Sally Candlin
Charles, Cathy, Amiram Gafni, and Tim Whelan
Farhud, Dariush D., and Leila Yazdanpanah
Heritage, John
Heritage, John, and Geoffrey Raymond
Ochs, Elinor
Sarangi, Srikant