There is a vast body of work on trust in organizational settings, but rather than providing first-order descriptions of the doing of trust in the wild, most of this research attempts to provide ethic definitions of trust. In order to complement such work on trust, using transcripts naturally-occurring talk, and using conversation analysis as a research methodology, this paper provides a first-order account that makes visible the seen but unnoticed machinery of talk by which trust is achieved as an in situ members’ practice. Findings indicate that trust can be achieved through displays of epistemic primacy which are oriented to as displays trustworthiness and so can lead to the doing of trust as an in situ members’ achievement.
2020. E-Leadership or “How to Be Boss in Instant Messaging?” The Role of Nonverbal Communication. International Journal of Business Communication 57:1 ► pp. 3 ff.
Darics, Erika & Veronika Koller
2019. Social Actors “to Go”: An Analytical Toolkit to Explore Agency in Business Discourse and Communication. Business and Professional Communication Quarterly 82:2 ► pp. 214 ff.
Darics, Erika & Jane Lockwood
2023. ‘I’m actually shocked of how rude you are!’ Communication challenges in webchat-based customer service. Discourse & Communication 17:1 ► pp. 3 ff.
González-Martínez, Esther & Jakub Mlynář
2019. Practical trust. Social Science Information 58:4 ► pp. 608 ff.
2021. The impact of servant leadership and perceived organisational and supervisor support on job burnout and work–life balance in the era of teleworking and COVID-19. Leadership & Organization Development Journal 42:7 ► pp. 1071 ff.
2020. “Dear Emma…”. Genre Overlapping and Register Variation in the English and Italian Version of Sergio Marchionne’s Letter to Confindustria. Comparative Legilinguistics 44:1 ► pp. 45 ff.
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